What we store, and why.

Brencel AS → controller → questions to hello@brencel.no

The controller is Brencel AS, org. no. 829 668 602, Falsens gate 2, 3018 Drammen. Questions about privacy go to hello@brencel.no.

your question → filter → Claude, Anthropic USA (SCC) → answer · deleted at Anthropic within 30 days · nothing written down with us

Ask, our AI agent and not a person, answers questions about Brencel on every page. The answers and the voice are AI generated and marked as such in a machine readable format (EU AI Act, article 50). The conversation is used to answer you, not to profile you. Ask stores no contact details and cannot register an enquiry; use the contact page. Everything you write is sent to the AI service that answers; do not write personal data. If you still mention health, faith, politics, union membership, sexuality, ethnicity or a criminal case about yourself, a filter tries to recognise it; Ask then answers with a fixed text, and the question is not passed on. The filter is not infallible, which is why we ask you to leave such things out. The answers are made by a Claude model from Anthropic in the USA. The question and the answer are sent there and deleted at Anthropic within 30 days; the transfer rests on the EU's standard contractual clauses (SCC) in the data processing agreement.

If you want a person to contact you, send an email to hello@brencel.no.

Ask does not remember the conversation until you turn that on («not remembering» under the input field). If you turn it on, the text of the conversation is held in memory on our server, never written down with us, until it has been quiet for about half an hour, until you turn it off again, or until the server restarts. If you turn it off, Ask forgets the conversation at once. The memory is used only to give coherent answers, no profiling or analysis. The text is sent to the same AI service, just like an ordinary question.

microphone, off until you turn it on → our server → Deepgram, EU endpoint → text → answer as sound from Google Cloud EU · never written to disk

The microphone is always off until you turn it on in the conversation yourself, and the microphone button shows it at all times. While it is on, your sound is sent to our server and on to Deepgram (EU endpoint; an American company with a data processing agreement), which turns speech into text so Ask can answer. The answer is made as sound at Google Cloud (EU endpoint). Brencel does not write recordings to disk or to application logs. The sound is used only to make the text and the answer; what the providers keep, and for how long, follows from our data processing agreements with them. The text of the conversation is handled like written messages (see above).

Rather not use a microphone? The input field in the conversation does exactly the same. It is an equal way in.

no tracking, no analytics · server log at Google Cloud EU, 30 days · a few technical choices in your own browser

The website sets no tracking cookies and uses no analytics tools. No profiling and no automated decisions with legal effect take place on brencel.no.

Our server at Google Cloud (EU) keeps automatic request logs: IP address, which page, time, browser and response status. They are used for operations and security (legitimate interest), deleted after 30 days, read only by Brencel and never used for analytics or profiling. Single lines in the log cannot be deleted on request; they are not tied to a name and disappear by themselves. To stop abuse, the server counts requests per IP address in memory for a short while; it is not written down.

Your browser stores a few technical choices, not tracking. If you choose the dark theme in the menu, the browser remembers it («brencel-tema», localStorage) until you switch back. The rest lasts only for the visit and disappears when the tab closes (sessionStorage): whether the radio and the sound are on or off («brencel-radio», «brencel-lyd»). The conversation with Ask sets one technical cookie («brencel_ask_sid», lasting about a day) that only recognises your session, so answers and limits hang together. If you have turned on the memory, a yes signal goes with each message so the server knows to remember the conversation; never anything else. The choices are not sent to any server; the radio's sound files are fetched from the website like all other content.

access · rectification · erasure · restriction · portability · objection · withdrawing consent → one email → an answer within one month

You can ask for access to what we have stored about you, have it corrected or deleted, have the processing restricted, have the details handed over in a machine readable format, object to processing based on legitimate interest, and withdraw a consent at any time, without affecting what happened before. Send an email to hello@brencel.no. We answer within one month, and for your sake we answer only to the address registered with us.

Who can see the details: Google Cloud (EU) for storage, operations and speech synthesis; Deepgram (EU endpoint, American company) for speech to text; Anthropic (USA, the EU's standard contractual clauses (SCC)) as the provider of the Claude model behind Ask. All are processors for Brencel. If you believe we handle personal data wrongly, you can complain to Datatilsynet, the Norwegian Data Protection Authority.

Google Cloud, Deepgram and Anthropic are trademarks of their respective owners. The names are used solely to identify the providers and imply no affiliation with or endorsement by the owners.

No documents are published yet.

1. 6 Nov 2026
   A new structure, the same words

   The page now has numbered parts, a list of the processors, a place for documents and this list of changes. The wording of the privacy policy is unchanged.

2. 6 Sept 2026
   The privacy policy approved

   The text on responsibility, conversations with Ask, voice, tracking and your rights was approved as it stands on the page.

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